Frequently Asked Questions

WHO IS THE WARRANTOR?

MONDAY MOTORBIKES, INC., 2720 W 5th Ave, Eugene, OR 97402

WHO DOES THIS LIMITED WARRANTY COVER?

This Limited Warranty covers the original purchaser of a new MONDAY MOTORBIKES ebike and custom configurations of these models for delivery in the United States. In addition, this Limited Warranty is non-transferable to another customer.

WHAT DOES THIS LIMITED WARRANTY COVER?

Subject to the provisions, limitations, and exclusions in this Limited Warranty, MONDAY MOTORBIKES warrants that all factory-configured hardware and drivetrain components are free from defects in material and workmanship. Factory-configured hardware and drivetrain components include all parts, including the standard lithium battery and charging systems, motor, motor controller, frame, swing arm, fork, rear shock, brake assemblies, wheels, and electrical sub-assemblies.

WHAT IS THE COVERAGE PERIOD OF THIS LIMITED WARRANTY?

The coverage period of this Limited Warranty depends upon the component.

For all factory-configured hardware and drivetrain components other than MONDAY MOTORBIKES’ standard lithium battery and battery charging systems, the coverage period is ONE YEAR from the date of the consumer purchase from MONDAY MOTORBIKES, INC., or an Authorized MONDAY Retailer. In each case, a receipt for the purchase of the ebike is required to initiate the warranty period.

For MONDAY MOTORBIKES’ standard lithium battery and battery charging systems, the coverage period is TWO YEARS and/or 1000 CHARGE CYCLES from the date of the consumer purchase.

In addition, MONDAY MOTORBIKES can be configured with user-swappable lithium batteries. Additional batteries purchased by the original consumer at the time of the ebike purchase are also covered under this Limited Warranty.

Note: Each MONDAY MOTORBIKES battery carries a unique serial number, and MONDAY MOTORBIKES’ battery warranty coverage is serial number specific. Batteries may be purchased independently from a MONDAY ebike. The battery warranty will be managed separately from the ebike warranty to ensure that MONDAY customers are protected with a full TWO YEARS and/or 1000 CHARGE CYCLES, whichever comes first, of battery warranty.

WHAT WILL MONDAY MOTORBIKES, INC. DO UNDER THIS LIMITED WARRANTY?

During the duration of this Limited Warranty, MONDAY will authorize the repair or replacement (at MONDAY MOTORBIKES’ sole discretion), without charge, of components that are covered by this Limited Warranty and are found by MONDAY OR A MONDAY authorized service provider to be defective in factory materials or workmanship.

In some cases, MONDAY MOTORBIKES and/or an authorized service provider may need to confirm the existence of a defect through inspection, testing, or other methods. In those cases, no repair or replacement will be conducted until a defect has been confirmed by MONDAY and/or an authorized service provider.

MONDAY MOTORBIKES defines key power system parts, including motors, controllers, batteries, and the frame, as warranty validation parts. In these cases, MONDAY will invoice the dealer or consumer for the service parts and will credit the invoice upon return of the defective components.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty covers MONDAY MOTORBIKES operated “under normal operating conditions” and subject to “proper use.” For purposes of this exclusion, the following definitions apply:

“Under normal operating conditions” does not include the use of the MONDAY MOTORBIKES in commercial or business activities, such as use as a rental ebike. MONDAY MOTORBIKES does offer a separate Commercial Warranty Program for high-duty-cycle fleet applications. Please see your authorized MONDAY MOTORBIKES dealer for more details.

“Proper use” means only the use of Monday ebikes in the manner intended for a rider and passenger with proper helmets, eye protection, and safety equipment as described in the Owner’s Manual and in accordance with local regulations.

“Proper use” also applies to the storage conditions of batteries when not in use. MONDAY recommends storing batteries at approximately 50% of charge capacity (State of Charge) and at less than 30°C / 86°F. Battery stored for an extended period (months) at above 50% SOC and at temperatures of 30°C / 86°F or greater will degrade battery life. Battery life degradation caused by failure to maintain the proper SOC or at temperatures exceeding 30°C / 86°F or greater is not covered by this Limited Warranty.

MONDAY MOTORBIKES uses lithium battery cells based on NCM battery chemistry. Under normal operating conditions, MONDAY MOTORBIKES batteries are rated for 1000 charge cycles with less than a 20% degradation of the rated battery capacity from the initial standard.

This Limited Warranty only covers the repair or replacement of standard lithium battery and battery charging systems that have been operated under normal operating conditions and subject to proper use and that exhibit greater than 20% degradation in charge capacity over the warranty period. In addition, charge and discharge conditions for the MONDAY battery system are sensitive to low temperatures as follows:

Batteries will not charge below 0°C / 32°F.

Batteries will not discharge at -20°C / -4°F.

Neither of these conditions (i.e., failure to charge at less than 0°C / 32°F or failure to discharge at -20°C / -4°F) is a defect in materials or workmanship, and no coverage will be provided under this Limited Warranty for these conditions.

The Limited Warranty also does not cover the following:

The cost of parts and labor involved in the maintenance and/or replacement of parts due to normal wear and tear, intended use, or deterioration, including but not limited to the following: tires, tubes, brake pads, cables and rotors, sprocket, drive chains, fork seals, grips, pedals, and the seat.

Bike or wheel damage resulting from impacts during any activity that is not consistent with the intended on-road use of the bike.

Damage to cosmetic surfaces that arise as a result of or are caused by environmental conditions, impacts, and abrasions.

MONDAY MOTORBIKES used for racing or other competitive events.

Damage, malfunctions, or performance problems caused by abuse, neglect, improper maintenance, or non-MONDAY-approved modifications or alterations.

Damage, malfunctions, or performance problems caused by the improper assembly or installation of components, parts, or accessories after the date of original retail purchase.

Damage, malfunctions, or performance problems caused by the improper assembly and/or installation or use of any charger not approved by MONDAY.

Damage, malfunctions, or performance problems caused by fire, collision, accident, or improper storage.

Damage, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, floodwater, windstorms, or other similar occurrences.

WHAT OTHER LIMITATIONS APPLY TO THIS LIMITED WARRANTY?

SOLE REMEDY

The exclusive remedy for breach of this Limited Warranty shall be, at MONDAY MOTORBIKES’ option and in its sole discretion, repair or replacement of any defective materials, components, or products. MONDAY MOTORBIKES’ liability in any action whether based upon warranty, contract, negligence, strict product liability, or otherwise, shall be limited to the repair or replacement, at MONDAY MOTORBIKES’ option, and in its sole discretion, of the ebike or component thereof that MONDAY MOTORBIKES deems to be defective. Replacement shall mean furnishing at no cost to the customer during the applicable Limited Warranty period, a new ebike or factory-reconditioned ebike or component thereof that is identical or reasonably equivalent to the warranted ebike or component. Repair shall mean remedying a defect in the ebike or component thereof at no cost to the customer during the applicable Limited Warranty period. MONDAY reserves the right to test and/or recharge any component returned for adjustment. If MONDAY MOTORBIKES elects to repair the ebike or component, it may provide factory-reconditioned parts or components.

DISCLAIMER

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION WITH THE SALE OF A MONDAY MOTORBIKE. ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY MONDAY and excluded from this LIMITED warranty. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

NOTWITHSTANDING THE PRIOR DISCLAIMER, IF ANY COURT OR LEGAL AUTHORITY SHOULD FIND THAT MONDAY DOES HAVE AN IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ANY SUCH IMPLIED WARRANTY IS LIMITED IN DURATION TO THE STATED PERIOD OF THIS WRITTEN LIMITED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

NO INCIDENTAL OR CONSEQUENTIAL DAMAGES

THIS LIMITED WARRANTY DOES NOT COVER ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF VALUE OF THE MONDAY MOTORBIKE, PERSONAL LOSS OR EXPENSE, LOSS OF USE FOR THE EBIKE OR ITS COMPONENTS, LOST PROFITS OR EARNINGS, OUT-OF-POCKET EXPENSES FOR SUBSTITUTE TRANSPORTATION OR LODGING, OR EXPENSES ASSOCIATED WITH RETURNING THE COVERED PRODUCT TO AN AUTHORIZED SERVICE FACILITY OR DEALER, MECHANIC’S TRAVEL TIME OR COMMUNICATION CHARGES, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OF TIME, OR INCONVENIENCE.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

HOW DO I OBTAIN WARRANTY SERVICE IN THE UNITED STATES?

If your MONDAY MOTORBIKES requires warranty service, please log on to the MONDAY MOTORBIKES Support Portal. MONDAY MOTORBIKES will direct you to the nearest authorized service center. Authorized service centers maintain regional service inventories to support your ebike. MONDAY MOTORBIKES will reimburse your approved service provider for authorized repairs.

MONDAY MOTORBIKES may require a core charge for service modules pending their return to the MONDAY MOTORBIKES Service Fulfillment center.

The cost of transporting a MONDAY MOTORBIKES to our qualified service sites is a customer expense.

HOW DOES THIS LIMITED WARRANTY RELATE TO STATE AND OTHER LAW?

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If any of the above terms are void because of state or federal law, all other warranty terms will remain in effect.